Fair refunds, no surprises.

Last updated: September 14, 2026

1. Plans & Billing

Rope offers Daily (₹29), Weekly (₹189), Monthly (₹799) and Yearly (₹9,588) plans. Every plan starts working the moment payment succeeds — there is no waiting period. Payments are processed securely through our payment partner, Cashfree.

2. Cancellation

You can cancel anytime:

• No auto-renewal trap: Rope plans do not auto-renew. When your plan expires, the app simply stops accepting rides until you buy a new plan.
• How to cancel: Just don't renew. There is nothing to switch off and no cancellation form to fill.
• Effect: Your plan stays fully active until its expiry date, even if you decide on day one that you won't renew.

3. Refund Policy

Because subscription benefits start instantly on payment, all sales are generally non-refundable. Exceptions we review case-by-case:

• Duplicate charge: Charged twice for the same plan — the duplicate is refunded in full.
• Failed activation: Money deducted but plan never activated, and support could not fix it within 48 hours — full refund.
• Wrong plan: Bought Yearly instead of Monthly by mistake and contact us within 24 hours without heavy usage — we adjust or refund the difference.

How to ask for a refund

Write to us within 7 days of payment with your registered phone number, plan name, payment date and amount, and a screenshot of the charge. We reply within 48 hours and approved refunds reach your source account in 5–7 working days via Cashfree.

Not covered

• Change of mind after using the plan (rides accepted, filters used).
• Low earnings or fewer rides — ride supply depends on the platforms, not on Rope.
• Account actions taken by third-party ride platforms (suspension, warnings).
• Device issues on your side (unsupported phone, disabled permissions).

4. Trial

New users may get a limited free trial (once per device). Trial abuse — like resetting devices to claim extra trials — leads to blocked tokens and disqualifies you from refunds.

5. Device Transfer

Each token is bound to one device. Bought a new phone mid-plan? Contact support for a free device transfer — your remaining days move with you, so no refund is needed.

6. Contact

Refund or billing questions — reach us here:

Thank you for using Rope. Drive safe, earn more.